東京メトロ

Inquiry form for Lost Item

Thank you for visiting our website.
If you have lost or forgot something on Tokyo Metro, please use the Inquiry Form.

Please take note of the following points when using this service.

Contact Information

Please complete the form below and be sure to enter the items marked *(required).

Namerequired

Emailrequired

Re-enter email addressrequired

  • Do not copy and paste.

Phone numberrequired

Please share with us what happened and how you lost your belongings

Date and Timerequired

Date Month    Date  

Time   :    

Route you usedrequired
(Where you got on Tokyo Metro and lines you took, including transfers)

Departure
Station  Line   Station

Arrival
Station   Line   Station

  • Please enter the line name and station name

Place(Where you left your item) required

station

station

Details about what you lost

  • Sharing details, such as color and distinctive characteristics, makes it easier to search for and identify your lost item.

Description of item

Name of lost item

Color/Distinctive characteristics/Contents

Attached files

Attached files Select the file you will upload X

  • 1 Conditions of the attached file: MAX [1MB]
  • 2 The following types of format cannot be used [exe, bmp, No extension]
  • As for inquiry about our mobile site or smartphone app, please give us as much detail as possible ***: including the manufacturer and brand name of your mobile or smartphone as well as the OS/version.

Confirm

Submit this inquiry?

Please take note of the following points when using this service.

  • 1 This form is protected by the encoded technology (SSL).
  • 2 In order for us to confirm the contents of your inquiry, it might take some time to respond.
  • 3 Your personal information (such as name, address, phone number) will only be used to respond to your inquiry and improve customer service. For further details, see our privacy policy.

    Tokyo Metro's privacy policy

  • 4 Please note that it may be necessary to forward your inquiry to the appropriate department or group company to confirm the facts so that we can provide you with an accurate response.
  • 5 An auto-reply email will be sent to you to let you know that we have received your inquiry. If you do not receive such an email, it may be that there was an error in the email address, so we suggest that you submit your inquiry again.
  • 6 Please take care to input information accurately for the items marked * (required).
  • 7 Usage of half-width Japanese kana characters or other special characters leads to the characters getting garbled.
  • 8 Forwarding, publishing or misusing our reply on another site is strictly forbidden.
  • 9 Please do not send an email introducing a product or about sales, etc.