Frequently Asked Questions

Frequently Viewed Questions

Contact Us

Web Inquiries

  • Other inquiries

    For all other inquiries please use this inquiry form.

    Inquiry Form

Contacting us by phone

Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)

  • *Calls from international numbers will not connect.
  • *Note 1: Please take care to dial the correct number.
  • *Note 2: To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3: We will provide information through the three way interpreting service.
  • *Note 4: Since there may be a case in which we may return your call, please inform us your phone number when calling.

Using the Automated Information Service

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Select Language Number
English 1
Chinese 2
Korean 3
Type of inquiry Number
Information on tickets, how to reach your destination, and station information. 1
Lost and Found Inquiries 3
Other inquiries 5