Frequently Asked Questions

Where can I find foreign language-speaking staff?

Inquiry ID:OpenFAQ-001708 Latest Update:2017/01/20

●Information Desks (Open 9:15 a.m. ? 5:15 p.m.)
Staff at Tokyo Metro information desks can assist you with how to ride the subway as well as provide directions and tourist information in English. Tokyo Metro information desks are located in Shinjuku, Ginza, Omote-sando and Shibuya stations. Also, staff who can speak mainly Chinese are allocated to these informations.
*The available languages may vary depending on the allocated staff.

●Service Managers (Available 10 a.m. ? 5 p.m.)
Service managers are there to assist you with finding fares, buying your tickets, finding the subway route to your destination and finding information about the facilities in the area. They will also do their best to answer any other inquiries. Service managers can even communicate in English, Chinese and Korean with help of a tablet. Tokyo, Ginza, Oshiage , Shimbashi, Ueno, Shinjuku, Nihombashi, Omote-sando, Kudanshita, Ikebukuro, Iidabashi, Asakusa, Akihabara, Roppongi, Shinjuku-sanchome, Meiji-jingumae

●Station staff Telephone interpreting service is available. Supported languages: English, Chinese, Korean, Spanish and Portuguese

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Using the Automated Information Service

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Select Language Number
English 1
Chinese 2
Korean 3
Type of inquiry Number
Information on tickets, how to reach your destination, and station information. 1
Lost and Found Inquiries 3
Other inquiries 5