Frequently Asked Questions

Sometimes a train that is seemingly running on time stops for time adjustment. What is that for?

Inquiry ID:OpenFAQ-001371 Latest Update:2017/01/20

In cases where a train following another operating on time is delayed, the interval between the first and the second train gets wider and more passengers than usual get on the second train which results in increased congestion, increased time for boarding and getting off, thus delaying the train even more. In order to prevent this, we adjust the schedule so that the train in front of the one delayed stays longer at the stations, thus allowing more passengers to get on, which enables us to prevent unbalanced congestion and further delays. This way by adjusting the schedule of other trains, we prevent congestion and further delay of the train which generated the delay, prevent delays and unbalanced congestion along the whole line and prevent further delays. Your understanding and cooperation will be truly appreciated.

Did this answer your question? If not, please click the button below and help us improve our customer service.

This doesn't help me.

Contact Us

Web Inquiries

  • Other inquiries

    For all other inquiries please use this inquiry form.

    Inquiry Form

Contacting us by phone

Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)

  • *Calls from international numbers will not connect.
  • *Note 1:Please take care to dial the correct number.
  • *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3:We will provide information through the three way interpreting service.

Using the Automated Information Service

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Select Language Number
English 1
Chinese 2
Korean 3
Type of inquiry Number
Information on tickets, how to reach your destination, and station information. 1
Lost and Found Inquiries 3
Other inquiries 5