Frequently Asked Questions
Can I get a refund for a ticket?
Inquiry ID：OpenFAQ-001370 Latest Update：2016/12/13
A refund is available only within the valid period and before the ticket is used. A commission of 170 yen (220 yen for a connecting ticket with a line operated by another company) is charged.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
|Type of inquiry
|Information on tickets, how to reach your destination, and station information.
|Lost and Found Inquiries