Frequently Asked Questions

Where can I go to confirm if lost property was found?

Inquiry ID:OpenFAQ-001365 Latest Update:2018/11/14

On the day you lost an item, please contact the nearest station office. On the following day or thereafter, please contact the Customer Relations Center or the respective Tokyo Metro station. Please refer to the “Lost & Found” page of the website for detailed information. 

You can contact the nearest station office or go directly to the Tokyo Metro Lost & Found Center at Iidabashi Station.

Related Inquiries

Did this answer your question? If not, please click the button below and help us improve our customer service.

This doesn't help me.

Contact Us

Web Inquiries

  • Other inquiries

    For all other inquiries please use this inquiry form.

    Inquiry Form

Contacting us by phone

Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)

  • *Calls from international numbers will not connect.
  • *Note 1:Please take care to dial the correct number.
  • *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3:We will provide information through the three way interpreting service.

Using the Automated Information Service

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Select Language Number
English 1
Chinese 2
Korean 3
Type of inquiry Number
Information on tickets, how to reach your destination, and station information. 1
Lost and Found Inquiries 3
Other inquiries 5