Frequently Asked Questions
Where can I go to confirm if lost property was found?
Inquiry ID：OpenFAQ-001365 Latest Update：2018/11/14
On the day you lost an item, please contact the nearest station office. On the following day or thereafter, please contact the Customer Relations Center or the respective Tokyo Metro station. Please refer to the “Lost & Found” page of the website for detailed information.
You can contact the nearest station office or go directly to the Tokyo Metro Lost & Found Center at Iidabashi Station.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
|Type of inquiry
|Information on tickets, how to reach your destination, and station information.
|Lost and Found Inquiries