Frequently Asked Questions

Are there any restrictions on the use of a cell phone or tablet PC on the train?

Inquiry ID:OpenFAQ-001346 Latest Update:2016/12/13

Please set your cell phone to silent mode and refrain from talking on the phone while on board the train. Please turn off your cell phone, tablet and such like when near priority seats during the rush hour (when passengers are standing shoulder-to-shoulder). Please set your cell phone to silent mode and refrain from talking on it during your ride. Also, please turn your cell phone off when near priority seats during rush hour and other busy periods.

Did this answer your question? If not, please click the button below and help us improve our customer service.

This doesn't help me.

Contact Us

Web Inquiries

  • Other inquiries

    For all other inquiries please use this inquiry form.

    Inquiry Form

Contacting us by phone

Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)

  • *Calls from international numbers will not connect.
  • *Note 1:Please take care to dial the correct number.
  • *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3:We will provide information through the three way interpreting service.

Using the Automated Information Service

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Select Language Number
English 1
Chinese 2
Korean 3
Type of inquiry Number
Information on tickets, how to reach your destination, and station information. 1
Lost and Found Inquiries 3
Other inquiries 5