Frequently Asked Questions
Are animals allowed on board trains?
Inquiry ID：OpenFAQ-001238 Latest Update：2016/12/13
Small animals, e.g. dogs, cats, pigeons and such like (excluding ferocious animals and snakes), may be brought in on trains as long as they are no more than 10 kilograms in weight, are placed in a cage of up to 70 centimeters in length, where the sum of the length, width and height of the cage is about 90 centimeters, and are recognized to cause no damage or disturbance to other passengers.
Did this answer your question? If not, please click the button below and help us improve our customer service.
This doesn't help me.
Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
|Type of inquiry
|Information on tickets, how to reach your destination, and station information.
|Lost and Found Inquiries