Frequently Asked Questions
How can I change trains when travelling with a stroller?
Inquiry ID：OpenFAQ-001180 Latest Update：2016/12/13
Please contact the station staff or a guard when there is no elevator at a station. We will assist you in making a transfer. In this case, the station staff or guard will hold the stroller. Please understand that we ask the passenger to carry the child to ensure safety.
Regarding the use of strollers, please also see below.
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Contacting us by phone
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- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
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