Frequently Asked Questions

Can an assistance dog (seeing eye dog, service dog, hearing dog) accompany me on the train?

Inquiry ID:OpenFAQ-001173 Latest Update:2017/01/20
 

Yes, you may ride trains with your assistance dog (seeing eye dog, service dog, hearing dog).

●Seeing eye dogs, i.e., seeing eye dogs as prescribed in laws defined under the Road Traffic Act, are permitted to accompany their owners on board trains. In this case, the passenger must have a seeing eye dog user certificate and the seeing eye dog must have a seeing eye dog plate as well as a harness on.

●Service dogs and hearing dogs, i.e., service dogs and hearing dogs so certified by corporations designated by the Minister of Health, Labour and Welfare, may accompany their owners on board trains. In this case, the passenger must have an assistance dog certificate and the service dog or hearing dog must have a plate indicating that it is a service or hearing dog. Note: We recommend that you refrain from taking a train in crowded time periods as much as possible and find a spot on the train that can be easily accessed by a train crew.

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