Frequently Asked Questions

Due to a train delay, I gave up on reaching my destination and returned to the departure station. Can I get a refund for the ticket?

Inquiry ID:OpenFAQ-001119 Latest Update:2016/12/13

In case a train operation is suspended, causing you to return to the station you got on without being able to get off at your destination, we will refund the train fare.

Related Inquiries

Did this answer your question? If not, please click the button below and help us improve our customer service.

This doesn't help me.

Contact Us

Web Inquiries

  • Other inquiries

    For all other inquiries please use this inquiry form.

    Inquiry Form

Contacting us by phone


Lost and Found:0570-033-777

Other inquiries:0120-104-767

  • *Calls from international numbers will not connect.
  • *Note 1: Please take care to dial the correct number.
  • *Note 2: To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3: We will provide information through the three way interpreting service.
  • *Note 4: Since there may be a case in which we may return your call, please inform us your phone number when calling.