Frequently Asked Questions

I missed my bullet train/flight due to a service suspension of the train I was on. Will I be compensated?

Inquiry ID:OpenFAQ-001115 Latest Update:2016/12/13

Based on Tokyo Metro’s passenger transport agreement, we are to transport passengers safely to their destinations. Since the basics of our alternative transportation is to utilize lines operated by other companies in case of a suspension or delay of train operation, we are unable to compensate for fares and charges associated with Shinkansen and airlines.

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