Frequently Asked Questions
Can I use a bus or taxi for alternative transportation?
Inquiry ID：OpenFAQ-001104 Latest Update：2016/12/13
You cannot use a taxi. A bus may be an option for alternative transportation depending on the situation. Please ask the station staff.
Note: When a bus is an option for alternative transportation, you need the Alternative Transportation Slip to get on a bus. Please notify the staff at the ticket gate of the station where you get off that you will be taking a bus.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
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- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
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