Frequently Asked Questions
The pass office has closed and I won’t be eligible to get a refund tomorrow.
Inquiry ID：OpenFAQ-001078 Latest Update：2016/12/13
If you cannot visit a Tokyo Metro pass office during office hours, you can get a refund request certificate, which certifies that you made a request for a refund on that day, issued at any Tokyo Metro station. Please visit the nearest Tokyo Metro pass office at your earliest convenience thereafter and present the refund request certificate. We will handle the refund as is normally done on the day of request.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
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- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
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