Frequently Asked Questions
What should I do if I went through a ticket gate by mistake?
Inquiry ID：OpenFAQ-001047 Latest Update：2016/12/13
Please show your ticket to the station staff at the ticket gate. The staff will check and handle your ticket.
Please let the staff know that you went through the gate by mistake.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
|Type of inquiry
|Information on tickets, how to reach your destination, and station information.
|Lost and Found Inquiries