Frequently Asked Questions
How should I go about checking up an item that I left behind several days ago?
Inquiry ID：OpenFAQ-001028 Latest Update：2018/11/14
It may depend on what you lost, but property can be checked to locate for a period of three months from date of loss. Please inquire about your lost property by contacting a Tokyo Metro station or the Customer Relations Center.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
|Type of inquiry
|Information on tickets, how to reach your destination, and station information.
|Lost and Found Inquiries