Frequently Asked Questions
Is it possible to have a lost property checked up on at places other than a station?
Inquiry ID：OpenFAQ-001024 Latest Update：2018/11/14
You may call the Customer Relations Center to make an inquiry about lost property. http://www.tokyometro.jp/lang_en/support/lost/index.html You may also use the Lost Property Inquiry Form available on our website. http://www.tokyometro.jp/lang_en/support/lost/index.html#anc03 Note: Please understand that common items such as umbrellas, gloves and scarves, small objects such as keys and accessories, and articles such as glasses and hats that lack distinctive features often do not bear the owner’s name and therefore may not be confirmed based only on information you provide on the phone or the Inquiry Form.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
|Type of inquiry
|Information on tickets, how to reach your destination, and station information.
|Lost and Found Inquiries