Frequently Asked Questions
What should I bring with me when picking up a found item?
Inquiry ID:OpenFAQ-001011 Latest Update:2018/11/14
Please present a official certificate (Japanese driver's license, passport, insurance card, student ID card, etc.) and sign on the necessary document. |
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
Select Language |
Number |
English |
1 |
Chinese |
2 |
Korean |
3 |
Type of inquiry |
Number |
Information on tickets, how to reach your destination, and station information. |
1 |
Lost and Found Inquiries |
3 |
Other inquiries |
5 |
FAQ