Frequently Asked Questions
How is the fare handled when going to confirm or claim a lost property handled?
Inquiry ID：OpenFAQ-001002 Latest Update：2018/11/14
We will bear the fare only when a lost property is found after checking on the search system at a station or contacting the Customer Relations Center by phone. For details, please ask the station staff before boarding a train.
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Contacting us by phone
Toll Free 0120-104-7679 a.m. - 8 p.m. (365 days a year)
- *Calls from international numbers will not connect.
- *Note 1:Please take care to dial the correct number.
- *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
- *Note 3:We will provide information through the three way interpreting service.
Using the Automated Information Service
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
|Type of inquiry
|Information on tickets, how to reach your destination, and station information.
|Lost and Found Inquiries